Worked as a AI Software Engineer focusing on implementing machine learning solutions in web applications. Collaborated with senior developers to integrate AI features into existing products and develop new AI-powered functionalities.As an AI software engineer, I’ve developed AI-powered solutions to enhance customer support and user experience. Using modern web technologies and AI/ML models, LLMs, I’ve created high-quality applications that cater to client needs. I’ve built the entire AI knowledge-based pipeline, developed a chatbot system, and created a real-time AI voice agent that can access client data. Additionally, I’ve worked on multiple integrations with major social media platforms, providing a seamless AI-driven customer messaging experience. Furthermore, I’ve developed SDKs, APIs, and integrations for users on the platform (notable: embeddable AI web chatbot, AI voice agent).
- MES System: Developed a chatbot system for MES System, providing quick access to product information, stock availability, order status, and more.
- CRM System: Created an standalone AI driven chatbot web application for CRM System, integrating with major social media platforms (facebook, instagram, whatsapp, kakao, naver talktalk, line). And embeddable AI web chatbot for the websites. Features include knowledge-based pipeline, work hours for human/ai agents, omnichannel support, and more.
- Developed a chatbot system for customer support, improving response time by 85%.
- Created an AI voice agent that can access large amount of client data, enhancing user experience.
- Integrated AI/ML models to deliver personalized user experiences in chatbot-driven applications.
- Developed SDKs, APIs, and integrations for users on the platform, providing seamless AI-driven customer messaging experience.
- Worked on multiple integrations with major social media platforms (facebook, instagram, whatsapp, kakao, naver talktalk, line), enhancing user engagement and experience.
- Built the entire AI knowledge-based pipeline, ensuring optimal performance and user experience.
- Implemented product recommendation systems using TensorFlow.js, improving conversion rates by 25%.
- Developed and deployed chatbot solutions using natural language processing and Hugging Face models.
- Created image recognition features for product categorization using TensorFlow.js and MobileNet.
- Built sentiment analysis tools for customer feedback using BERT models and JavaScript.
- Integrated machine learning models for price prediction in e-commerce applications.
- Collaborated on developing AI-powered content moderation systems using computer vision techniques.
- Participated in model optimization for browser-based AI applications, improving performance by 40%.